{"id":128554,"date":"2025-04-16T11:08:22","date_gmt":"2025-04-16T02:08:22","guid":{"rendered":"https:\/\/softantenna.com\/blog\/?p=128554"},"modified":"2025-04-16T11:08:22","modified_gmt":"2025-04-16T02:08:22","slug":"microsoft-confirms-windows-hello-issues","status":"publish","type":"post","link":"https:\/\/softantenna.com\/blog\/microsoft-confirms-windows-hello-issues\/","title":{"rendered":"Microsoft\u3001Windows 11\u306e\u6700\u65b0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u300cWindows Hello\u300d\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u4e8b\u3092\u8a8d\u3081\u308b"},"content":{"rendered":"

\"\"<\/p>\n

Microsoft\u304c\u3001Windows 11 24H2\u306e\u6700\u65b0\u306e\u6708\u4f8b\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0KB5055523\u306e\u30b5\u30dd\u30fc\u30c8\u6587\u66f8<\/a>\u3092\u516c\u958b\u3057\u3001Windows Hello\u306b\u95a2\u3059\u308b\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u8a8d\u3081\u307e\u3057\u305f\u3002<\/p>\n

KB5055523\u306e\u65e2\u77e5\u306e\u4e0d\u5177\u5408\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u9805\u76ee\u304c\u8ffd\u52a0\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\n
\n
\n
Windows Hello(All users)<\/div>\n
\n
Symptoms:<\/div>\n
\n

We're aware of an edge case of Windows Hello issue affecting devices with specific security features enabled. After installing this update and performing a Push button reset<\/a> or Reset this PC<\/b> from Settings<\/b> > System<\/b> > Recovery<\/b> and selecting Keep my Files<\/b> and Local install<\/b>, some users might be unable to login to their Windows services using Windows Hello facial recognition or PIN. Users might observe a Windows Hello Message saying \"Something happened and your PIN isn't available. Click to set up your PIN again\" or \"Sorry something went wrong with face setup\".<\/p>\n

\n

Note:\u00a0<\/b>This issue only affects devices where System Guard Secure Launch<\/a> or Dynamic Root of Trust for Measurement (DRTM)<\/a> feature is enabled after installing this update. Devices with Secure Launch or DRTM enabled prior to this update, or those with these features disabled, are not impacted by this issue.<\/p>\n<\/p><\/div>\n<\/p>\n<\/div>\n<\/div>\n

\n
Workaround:<\/div>\n
\n
    \n
  • \n

    To login using PIN, follow the Set my PIN<\/b> prompt on the logon screen to re-enroll into Windows Hello.<\/p>\n<\/li>\n

  • \n

    To use Face Logon, re-enroll in Windows Hello Facial recognition<\/b>\u00a0go to\u00a0Settings<\/b> > Accounts<\/b> > Sign-in options <\/b>> Facial recognition (Windows Hello)<\/b>, and select\u00a0Set up<\/b>.\u00a0Follow\u00a0the on-screen instructions.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n

    \u3053\u306eWindows Hello\u306e\u554f\u984c\u306fWindows 11 Version 24H2\u3067System Guard Secure Launch\u307e\u305f\u306fDynamic Root of Trust for Measurement\uff08DRTM\uff09\u3068\u3044\u3046\u7279\u5b9a\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3057\u305f\u30c7\u30d0\u30a4\u30b9\u306b\u5f71\u97ff\u3057\u307e\u3059\u3002<\/p>\n

    \u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u305f\u3042\u3068\u300c\u8a2d\u5b9a > \u30b7\u30b9\u30c6\u30e0 > \u56de\u5fa9\u300d\u304b\u3089\u300c\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u306b\u3088\u308b\u30ea\u30bb\u30c3\u30c8\u300d\u307e\u305f\u306f \u300c\u3053\u306e PC \u3092\u30ea\u30bb\u30c3\u30c8]\u300d\u3092\u5b9f\u884c\u3057\u3001\u300c\u30d5\u30a1\u30a4\u30eb\u3068\u30ed\u30fc\u30ab\u30eb\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3092\u4fdd\u6301]\u300d\u3092\u9078\u629e\u3059\u308b\u3068\u3001Windows Hello \u9854\u8a8d\u8b58\u307e\u305f\u306f PIN \u3092\u4f7f\u7528\u3057\u3066 Windows \u30b5\u30fc\u30d3\u30b9\u306b\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n

    \u5e78\u3044\u56de\u907f\u65b9\u6cd5\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n

      \n
    • PIN\u3092\u4f7f\u7528\u3057\u3066\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u306b\u306f\u3001\u30ed\u30b0\u30aa\u30f3\u753b\u9762\u306e\u300cPIN\u306e\u8a2d\u5b9a\u300d\u30d7\u30ed\u30f3\u30d7\u30c8\u306b\u5f93\u3063\u3066 Windows Hello \u306b\u518d\u767b\u9332\u3059\u308b\u3002<\/li>\n
    • \u9854\u8a8d\u8a3c\u30ed\u30b0\u30aa\u30f3\u3092\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001Windows Hello\u9854\u8a8d\u8a3c\u306b\u518d\u767b\u9332\u3059\u308b\u300c\u8a2d\u5b9a > \u30a2\u30ab\u30a6\u30f3\u30c8 > \u30b5\u30a4\u30f3\u30a4\u30f3\u30aa\u30d7\u30b7\u30e7\u30f3 > \u9854\u8a8d\u8a3c\uff08Windows Hello\uff09\u300d\u306e\u9806\u306b\u9078\u629e\u3057\u3001\u300c\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u300d\u3092\u9078\u629e\u3059\u308b\u3002<\/li>\n<\/ul>\n

      Microsoft\u306f\u7279\u306b\u8aac\u660e\u3057\u3066\u3044\u307e\u305b\u3093\u304c\u3001\u4eca\u5f8c\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u554f\u984c\u306f\u89e3\u6d88\u3059\u308b\u3068\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

      Microsoft\u304c\u3001Windows 11 24H2\u306e\u6700\u65b0\u306e\u6708\u4f8b\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0KB5055523\u306e\u30b5\u30dd\u30fc\u30c8\u6587\u66f8\u3092\u516c\u958b\u3057\u3001Windows Hello\u306b\u95a2\u3059\u308b\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u8a8d\u3081\u307e\u3057\u305f\u3002 KB5055523\u306e\u65e2\u77e5\u306e\u4e0d […]<\/p>\n","protected":false},"author":2,"featured_media":128555,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[3],"tags":[3298,4387],"class_list":["post-128554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-windows","tag-windows","tag-windows11"],"_links":{"self":[{"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/posts\/128554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/comments?post=128554"}],"version-history":[{"count":0,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/posts\/128554\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/media\/128555"}],"wp:attachment":[{"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/media?parent=128554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/categories?post=128554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/softantenna.com\/blog\/wp-json\/wp\/v2\/tags?post=128554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}