KB5001568

詳細情報

KB番号 KB5001568 Out-of-band
リリース日 2021/03/15
Windowsバージョン Windows 10 1809
ビルド番号 17763.1821
URL https://support.microsoft.com/en-us/help/5001568
ダウンロード Microsoft Update Catalog

ハイライト

  • Updates an issue that might cause a blue screen when you attempt to print to certain printers using some apps.

改良点

  • Addresses an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.

既知の不具合

After installing KB4493509, devices with some Asian language packs installed may receive the error, "0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND."

This issue is addressed by updates released June 11, 2019 and later. We recommend you install the latest security updates for your device. Customers installing Windows Server 2019 using media should install the latest Servicing Stack Update (SSU) before installing the language pack or other optional components. If using the Volume Licensing Service Center (VLSC), acquire the latest Windows Server 2019 media available. The proper order of installation is as follows:

  1. Install the latest prerequisite SSU, currently KB5005112

  2. Install optional components or language packs

  3. Install latest cumulative update

Note Updating your device will prevent this issue, but will have no effect on devices already affected by this issue. If this issue is present in your device, you will need to use the workaround steps to repair it.

Workaround:

  1. Uninstall and reinstall any recently added language packs. For instructions, see Manage the input and display language settings in Windows 10.

  2. Click Check for Updates and install the April 2019 Cumulative Update or later. For instructions, see Update Windows 10.

Note If reinstalling the language pack does not mitigate the issue, use the In-Place-Upgrade feature. For guidance, see How to do an in-place upgrade on Windows, and Perform an in-place upgrade of Windows Server.

After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:

  • Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.

  • Table lines might be missing. Other alignment or formatting issues might also be present.

  • Printing from some apps or to some printers might result in a blank page or label.

This issue is resolved in KB5001638.