KB5077744

Symptoms

After installing the August 2025 non-security preview update (KB5064081) or later updates, you might notice that the password icon is not visible in the sign-in options on the lock screen. If you hover over the space where the icon should appear, you’ll see that the password button is still available. Select this placeholder to open the password text box and enter your password. After entering your password, you can sign in normally.

Individuals using Windows Home or Pro editions on personal devices are very unlikely to experience this issue. This issue primarily affects enterprise or managed IT environments.

Workaround

This issue is mitigated using Known Issue Rollback (KIR).

For enterprise-managed devices managed by IT departments that have installed the affected update and encountered this issue, IT administrators can resolve it by installing and configuring the Group policy listed below. The special Group Policy can be found in Computer Configuration > Administrative Templates > <Group Policy name listed below>.

For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

• Download for Windows 11 version 24H2, Windows 11 version 25H2: Windows 11 24H2, Windows 11 25H2 and Windows Server 2025 KB5072033 251202_18051 Known Issue Rollback

Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue. You will also need to restart your device(s) to apply the group policy setting. Note that the Group Policy will temporarily disable the change causing this issue. 

We are working on a resolution in a future Windows update and will provide more information when it is available.